Hi,
I would like to share my direct client requirement.
Job Title: Sr. Support Analyst
Location: Cambridge, MA
Duration: 3+ Months
Key Responsibilities:
· Analyzing and troubleshooting problems encountered by internal and external users of regulated clinical data management applications.
· Installing and testing application patches and customizations across all environments
· coordinating with different functional teams to investigate performance issues; determine root cause, devise remediation plan and define implementation plan.
· Creating required documentation for application upgrades, technical support and end user support.
· Following required procedures to coordinate with other IT groups for issue resolution and remediation in the application production environment.
· Following all established SOPs, change control procedures and communications processes for both IT and business functions as applicable.
· Providing technical assistance as needed to support analysts supporting related applications.
Technical Requirements:
· Familiarity with the following, or similar, software applications is required: Oracle Clinical, TMS, RDC, CRFTrack, and AERS
· Experiences in all aspects of Oracle RDBMS version 9i to current.
· Experiences with various Unix and Linux operating system versions and proficiency in various scripting languages
· Sufficient knowledge of IIS, Apache, Web Services, Active Directory, Group Policies, File/Share Security, and Networks to effectively troubleshoot application operations and performance issues.
· Excellent communications and customer service skills
· Proven trouble shooting and decision making skills
· Working knowledge of software version control tools
Experience:
· 4+ years supporting in house and external users of OPA applications
· 5+ years working in a pharmaceutical R & D organization, CRO or FSP
· 5+ years as a systems administrator, consultant or technical support analyst for the suite of Oracle Pharmaceutical Applications
Other Requirements:
· Preference for working in a collaborative, team environment
· Ability to work independently and with minimal supervision
· Demonstrated ability to establish and meet priorities and deadlines
· Sense of humor
Education:
· BS degree is required. BS or MS in computer sciences is preferred
Thanks and Regards,
Jeeva
Take Solutions
Phone: 609-720-1002 x 9325| Fax: 732-875-0448
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