urgently required : Network Solutions Architect IVR Support (Cisco)

Hi Partners,

Kindly let me know if you have any consultant for the following requirements.

 

Please respond back with an updated resume and all inclusive rates to nivas@burgeonits.com

 

Position: Network Solutions Architect IVR Support (Cisco)

Location: San Ramon, CA

Exp: 10+ Years

Duration: 6 Months

 

Job Description: 

 

·        Well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration of these technologies with Cisco UCCE platform.

·        Hands on experience configuring and integrating CTI Framework, ACD, AOD, Routing, IVR/Voice Platform, Text to Speech, Speech Recognition, Dialer Strategies, Dial Modes, Reporting, Email, Chat, and Quality Monitoring into a Contact Center environment.

·        CTI-specific experience focused on the following skills: Telephony/CTI Architectural solution planning, CTI Development (nice to have), Telephony Implementation expertise and testing lifecycle management.

·        Experience with Cisco Data model and reporting.

·        Demonstrated ability to perform Complex problem isolation within the telephony systems.

·        Experience with a disciplined development methodology and release management process.

·        Exceptional client relationship skills working with enterprise level customers.

·        Investigates, designs, documents, and effectively articulates system enhancements to resolve Contact Center challenges.

·        Coordinates with Business Partners to determine business requirements, process flows, functional specifications, and execution of Contact Center Solutions.

·        Mastery ability to manage multiple deliverables in a highly energized and fast-paced environment within a framework of constantly shifting deadlines and deliverables, Mastery ability to perform in a collaborative team environment

·        Maintains a broad knowledge of current and emerging state-of-the-art voice and network systems technologies, architectures, and products to develop system solutions consistent with the business objectives.

·        Establish Technology Roadmap based on business objectives and assists in the development and implementations of policies and procedures based on industry best practices.

·        Manage and mitigate potential risk for scheduled, unscheduled impacts and maintenance.

·        Tier-support role as part of overall Operations in the contact center in conjunction with other support groups.

·        STACK: CISCO UCCE (ICM, CVP, CUBES, CUSP etc.), Verint recording, Aspect Workforce management.

 

 

 

Thanks & Regards

 

Nivas
Burgeon IT Services LLC. 
619 New York Avenue, Claymont, DE 19703
Phone No. : 302 371 9586 Ext:302;,  Fax : 302-355-1559
Email Id : nivas@burgeonits.com Website: www.burgeonits.com

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