Req: Help Desk at Lansing, MI

Hi,   

Greetings from Compusoft,

Please Review the Following Direct Client Requirement and let me know if you're Interested. Please send your Updated Profile with Contact Details

 

ROLE:  Help Desk (SQL)

Location:   Lansing, MI

Duration:  6 months

SQL, years of Experience

REQUIRED SKILLS: The ideal candidate should have a technical background to understand how multiple tier system operates, be able to write/run SQL queries and have mastery on MS Office Suite (Excel, Power Point, Word and Outlook). Effective communication both written and verbal is essential.

PREFERRED SKILLS: Background in Integrated Eligibility area would be a plus. EXPECTED DELIVERABLES/RESPONSIBILITIES: As a member of the Triage team the candidate needs to have a good understanding of the touch points and data flow across systems to be able to troubleshoot any issues which arise in production. Some of the key responsibilities would include.

• Opening and tracking Incidents in the Remedy System.

• Understanding the business impact of the issues and identifying the root cause.

 • Coordinate meetings with multiple vendors' technical team to derive solution.

 Report Generation for all open incidents and reporting system health metrics.      

 

Thanks,

Syed

CompuSoft Integrated Solutions, Inc

Phone: 248-419-0533

Fax: 248-538-8435

Email: syed@compusoft-is.com 

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