Job Title Technical Analyst
Location Tomahawk, WI
Responsibilities
§ Responsible for Configuration Management, Change Management, Systems Availability Monitoring, Incident and Problem Management related to End User computing.
§ He is also responsible for Requirement gathering, estimation and documentation.
§ Handle co-ordination and implementation of Merger and acquisition projects related to End user computing.
§ Proactive problem analysis and interacting with system users in order to identify the issues related to performance, connectivity etc.
§ Perform root cause analysis and propose implementation plan which helps to improve performance, reduce integration cost and fix the problem permanently.
§ Client management activities that includes regular meeting with client managers to provide status updates, review task
§ Researching, planning, and recommending administrative system and software choices to satisfy the organization's business requirements.
§ Recommending the need for new software and hardware systems to the customer.
§ Co-ordination with Onsite and offshore team
§ Working closely with the management and other teams in achieving the organizational goal.
§ Responsible for handling network printer related tickets.
§ Responsible for handling Patch management, Antivirus management, Asset management.
§ Handle escalations, VIP incidents and SLA breaches
§ Maintain Anti-Virus and Patch upgrades, patches etc.,
§ Maintain and Administer Tivoli End Point Manager
§ Knowledge of administering OS image management and deployment related activities
§ Provide L2/L3 system administration support
§ Capacity planning based on growth
§ Project planning and documentation
Skills
§ Understanding of ITIL V3
§ Understanding of Desktop & Laptop backup
§ Tivoli Asset Management; R-Admin; IBM Big Fix tool;
§ Understanding of GoTo Meeting, McAfee, Wavelink etc.,
§ Certified Microsoft MCP / MCTS
§ Proficiency with Desktop Support related tools.
§ Microsoft SMS/SCCM; VMware View Manager 4.1
Qualification
Bachelors degree
Experience Required
A Minimum 5-7 years of experience with listed Responsibilities and skillsets is required for this role
Other Requirements/Comments
1. This role require relocation to Tomahawk , WI
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Tekskills Inc
(E): tekskills@outlook.com (or) hotlist.tekskills@gmail.com
(D): (732) 640-2147 (M):(908) 444-6670
Tekskills Inc
(E): tekskills@outlook.com (or) hotlist.tekskills@gmail.com
(D): (732) 640-2147 (M):(908) 444-6670
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