Lead Transition Manager - Houston, TX - 6+ Months

Greetings,

 

This is Reddy from Vigilant Technologies. Please go through the job description below and share your interest.

 

Job Title               Lead Transition Manager

Location               Houston, TX

Duration              6+ Months

 

Primary Skill     

·         An excellent understanding of Service Management, Problem and Incident Management and Change Management (in an ITIL context);

 

Key accountabilities

•        Work Closely with the CIOs and Standard Solution Managers to understand the strategy, pipeline of work and business requirements

•        Identify the level of PTAD engagement required during the Initial Kick-Off with the Project

•        Work directly with the Key Stakeholders within the business and Project to define requirements for support

•        Identify any risks associated with the project moving into OE. Ensure that risks are recorded on the risks register for the project and on Operational risk register

•        Provide Upstream PM's with a single day-to-day working interface into the Upstream IT&S delivery organisation

•        Be the SPA for the project and manage the internal PTAD activities to provide a seamless service

•        Attend the regular Domain Programme managers meeting for the Domain to which has been assigned to you

•        Setup regular meetings with the OE Domain Service Delivery Managers to provide input into budgetary reports and pipeline of activity

•        Ensure that a Project is visible within Upstream IT&S organisation and that all Service Lines are engaged where necessary

•        Define the appropriate Service Level Agreements, target Operation Level Agreements between suppliers and Service Model construct

•        Develop the Service Design Package which incorporates the requirements for the Support Model

•        Develop the Financial Model for the application

•        facilitate the approval of the Support Model within IT&S and stakeholder community

•        Provide input into designing the support oriented architecture for the production service

•        Highlight with the Project (and within IT&S) any Project-related service risks and assist with mitigations

•        Provide guidance on the Operational Excellence Service Catalogue and ensure that the required service is matched with the relevant offering within the Domain Service Lines

•        Provide guidance on the GOI Service Catalogue and ensure that the required service is matched with the relevant offering within the GOI service catalogue

•        Develop a single plan that shows the end-to-end support-related activities

•        Compile and coordinate with the Domain Service Line Leader or Service Delivery Manager to provide the PM with service-related operational costs.

•        Assist PM with BP's ITIL control processes such as Incident, Problem, Change, Release and Configuration

•        Transition a project into IT&S OE support via the IT&S Domain Service Line Leads

•        Ensure that the ongoing service costs (post go-live) are understood and accepted by the all Key stakeholders of the Project

•        Ensure projected support costs are inputted into annual support budgets

•        Ensure that the transition and support model are designed, managed and aligned with enterprise initiatives that could impact future support

•        Attend the PTAD Project Governance Review meetings and provide all set deliverable material for that meeting plus explanations around decisions

·         The TM must deliver the following for all assigned projects:

•        A defined and agreed OLA (that underpins the overall SLA for the service)

•        An agreed IT&S Service Model

•        A Transition Plan showing the IT&S related activities for each engaged project;

•        Monthly status reports specific to the IT&S related project activities

•        Written outputs for all support-related workshops

•        A support Plan for Early Life Support

•        Support communication plans

•        Record of all support-related meetings where actions are assigned or agreements reached;

•        A maintained and up-to-date IT&S-specific risk and issue register

•        An agreed Support Acceptance Test Plan

•        Completed and approved Acceptance Tests

•        Formal ?Handover into Support' documents (dependent on vendors in scope).

 

Thanks & Regards

Reddy

Phone: (248) 614-2500 Ext. 107

E-mail: padmanabha@vigt.com

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