NEED :- Business analyst with Oracle RightNow CRM exp ( IL 6 Months)

Please find the requirement below and let me know if you have any candidates for the following position.
Please add vipinm@sysmind.com to your Hot Mailing List.

Job Title : Business analyst with Oracle RightNow CRM exp
Location : Libertyville, IL
Duration : 6 Months

Job Description:
4 to 7 years of relevant consulting

·        Extensive experience in writing BRD, Functional Specification documents, and project management

·        Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status

·        Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)

·        In-depth understanding of the capabilities and constraints of the Oracle RightNow CRM application

·        Experience in solution design, implementation and testing of the CRM applications, RighNow CRM preferred

·        Experience in configuring Agent desktop and defining business rules

·        Experience in Workspace customization including development and management of workspace rules

·        Understanding of configuring Guided Assistance guides and using them in workspaces

·        Experience in creating Agent Scripts and script rules

·        Experience in designing and creating Desktop workflows using workspaces and scripts

Applied knowledge of CRM and the Sales, Service and Marketing functions

Vipin Mittal
SysMind, LLC
38 Washington Road
Princeton Junction, NJ 08550
Office: 609-897-9670 x 2171
Email: Vipinm@sysmind.com
Gtalk ID: vipin.ramy
Fax: 302-269-7171

 

 

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