Hi,
Please find the below and let me know your interest asap.
Title: Genesys IVR Developer
Location: Jackson, MI
Duration: 6 months
Job Description:
· Experience 5 – 7 years
· Manages scope, functional and Non-functional requirement for the entire project;
Works in close co-ordination with design & delivery team;
· Responsible for functional risk management and any issue resolution in the project;
· Disassembling the system into subsystems or components;
· Should be able to provide business process re-engineering solutions for the problems raised by the customer
· Does on time delivery and has /high dependability factor without follow ups.
· Takes responsibility for resolving a crisis situation and sees that it comes to a logical conclusion (even if beyond one's direct deliverable)
Technical Skills Required:
- Genesys Interactive Voice Response Unit is the IVR Application
- Genesys GPlus Adapter integration with SAP CRM 5.0/SAP CRM7.0
- Genesys Voice Portal Provisioning Tool
- Genesys CTI
Thanks & Regards,
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