Position: Contact Center Engineer
Location: Valencia, CA
Duration: CTH
A minimum of seven (7) years' experience within the contact center technology subject matter area is required:
o Cisco Unified Communications and Contact Center.
o Cisco UC, UCCE, UCCX, and CVP complex troubleshooting
o Solid background and understanding of the following areas: Cisco UC and contact center technologies, legacy TDM ACD, IVR, and CTI
o Excellent client management resolution, problem solving, and troubleshooting skills are required
o Excellent verbal communications and written documentation skills are required
o Experience with call flow analysis
o ICM scripting or similar scripting experience preferred knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages
o Knowledge of CVP Studio scripting a plus
o Knowledge of ASR/TTS implementation a plus
o Knowledge of Java and/or VB Script a plus
o Ability to work weekends and/or off hours as necessary to meet clients' needs
o Candidate must be located within Southern California or be willing to relocate and have the ability to travel when needed.
• Preferably someone who has worked with the following applications: OpsWare, Nimsoft NMS (Nimbus), Service Desk Express, Nagios, or other ITSM tool, Cisco WebEx, Citrix GotoMeeting, VNC, SSH, OpenVPN.
• Coordinate with architects and leaders on behalf of clients and internal interests
• Lead the effort of peer engineers as well as mentor junior staff
• Generate clear and concise documentation in the form of case notes, technical tips and white papers
• Keep up-to-date with new technology and product offerings in order to provide support as soon as they are launched into the market
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide post-sales support, technical assessments, written documentation and technical leadership
• Positively represent Nexus to our client environment
• Must be able to handle escalations with vendors and other third parties.
• Ability to participate in On-Call support rotation, with ability to carry and respond to a Smartphone.
• Must possess an ability to collaborate and work successfully with teams vital to the role.
• Excellent oral and written communication customer service skills required
• Excellent client management resolution, problem solving, and troubleshooting skills are required
• Excellent verbal communications and written documentation skills are required
• The person in this role must demonstrate the ability to appear to work on time, accept constructive criticism, and understand and follow work rules and procedures.
Education:
• Associates degree or higher in technology is preferred, or
• 10+ years related work experience
Garima Bhardwaj
646-200-7174
You received this message because you are subscribed to the Google Groups "US_Jobs&Consultants" group.
To unsubscribe from this group and stop receiving emails from it, send an email to us_jobsnconsultants+unsubscribe@googlegroups.com.
To post to this group, send email to us_jobsnconsultants@googlegroups.com.
Visit this group at http://groups.google.com/group/us_jobsnconsultants.
For more options, visit https://groups.google.com/d/optout.
No comments:
Post a Comment