SUPPORT SPECIALIST at Reston , VA.

Hi ,

Hope you are doing great!

 

Please let me know if you have any consultant available for the below requirement.

Send resumes to anil.kumar@stiorg.com or reach me at 609-232-8702.

 

Details:

Job title: IT Support Specialist III 

Location: Reston, VA

Duration: 6 months

Responsibilities: 

• Support a new application and applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application. 
• Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues. 
• Track and appropriately escalate production issues & report periodically to group charged with monitoring uptime and efficiency of production application. 
• Analyze production issues to determine root cause and provides fix recommendations to the development team. 
• Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions. 
• Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation. 
• Monitor Level 2 issues/tickets opened internally and by customers for application issues. 
• Schedule and monitor nightly jobs. 
• Carry pager on rotation basis for support during non-business hours. 

Required Skills: 

• 6-8 years of related experience. 
• Knowledge of UNIX Shell and Korn scripting for automation of tasks. 
• Experience with Autosys job management for scheduling, monitoring, and reporting. 
• SQL experience essential. 
• Bachelor degree in Computer Science, Information Systems, Mathematics, Engineering or related field. 

Soft Skills: 

• Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues. 
• Good communication skills both verbal and writing with the ability to discuss issues with users. 
• Experience in supporting all phases of SDLC 
• Experience supporting applications in a UNIX environment 
• Understanding of database concepts

 

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Warm Regards,

Anil Kumar

Software Technology Inc.,

100 Overlook Center , Suite 200, Princeton, NJ 08540

Tel: (609) 232-8702 || Fax: (866) 608-6686

E-mail: anil.kumar@stiorg.com||Web: www.stiorg.com

 

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