Hello Associates,
We currently have a 6+ Months Contract opportunity for a Support analyst / System Admin with our direct client located in Cambridge, MA.
Experience:
-- 1+ years in a customer support role.
-- 1+ years working in a pharmaceutical R & D organization, CRO or FSP.
-- 3+ years as a systems administrator, consultant or technical support analyst.
Job Description:
-- This person will be part of an application support team that supports several applications used by the Regulatory Operations Department of Biogen Idec.
Key Responsibilities:
-- Analyzing and troubleshooting problems encountered by users of regulated content management applications.
-- Installing and testing application patches and customizations across all applications.
-- Coordinating with different functional teams to investigate performance issues; determine root cause, devise remediation plan and define implementation plan.
-- Creating required documentation for application installation, upgrades, technical support and end user support, policies and procedures.
-- Following required procedures to coordinate with other IT groups for issue resolution and remediation in the application production environment.
-- Following all established SOPs, change control procedures and communications processes for both IT and business functions as applicable.
-- Providing technical assistance as needed to analysts supporting related applications.
Technical Requirements:
-- Familiarity with Documentum, Oracle, and SQL. Nice to have familiarity with SharePoint, Java, C#, Liquent Insight and Alfresco.
-- Experiences with various Unix and Linux operating system versions and proficiency in various scripting languages.
-- Sufficient knowledge of IIS, Apache, Web Services, Active Directory, Group Policies, File/Share Security, and Networks to effectively troubleshoot application operations and performance issues.
-- Excellent communications and customer service skills.
-- Proven troubleshooting and decision making skills.
Other Requirements:
-- Preference for working in a collaborative, team environment.
-- Ability to work independently and with minimal supervision.
-- Demonstrated ability to establish and meet priorities and deadlines.
-- English as a first language or excellent written and spoken English fluency.
-- Sense of humor.
Education:
-- BS degree is required. BS or MS in Computer Science or Information Systems is preferred.
Please reach me for further details @ Jeeva@takesolutions.com, Ph.: 609-720-1002 x 9325
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