Hiring: Desktop Support / Des Moines, IA
Direct Client
Job Title: Desktop Support
Location: Des Moines, IA
Duration: 12 Months
Local Candidates
Rate: $25hr
This role is focused on actual desktop support and not help desk phone support.
The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Will performs all roles of a level 2/level 3 Desktop Support technician.
Will mentor and train junior team members.
Must have experience supporting complex systems and/or custom hardware/software.
members. Must have experience supporting complex systems and/or custom hardware/software.
Complete Description:
This role is focused on level 2/3 desktop support and is not level 1 help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
handle difficult situations with clients and turn them into a win for the desktop support team
work trouble tickets from a service desk system
be a mentor/trainer for new/junior Desktop Staff and be able to resolve tickets they cannot complete
solve issues desk side and through remote desktop
answer how-to questions and resolve complex issues related to applications, printers, connectivity
image, setup, and install new PC's
maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 5 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Advanced desktop support either client side or remote Required 5 Years
Build and deploy/setup client machines Required 5 Years
Desktop - Windows XP to Windows 7 Migration Required 5 Years
Windows networking TCP/IP Configuration and troubleshooting Required 5 Years
Ability to modify system registry (regedit) Required 5 Years
Advanced support of Office 2007/2010/2013, IE8/9/10/11 Required 5 Years
Desktop – Windows 7 installation, support, patching, and troubleshooting Required 4 Years
Troubleshoot network printers Required 4 Years
Thorough understanding of Active Directory - client side Required 4 Years
Demonstrated experience providing support with remote tools Required 4 Years
Experience with Hard Drive Encryption Required 4 Years
Install and troubleshoot 3rd party applications on the desktop Required 4 Years
Experience training/mentoring junior technicians Required 2 Years
A+ Certification or MCP Nice to have
Experience with Laserfiche, ASPEN, or Robocom systems Nice to have
Please send resume to
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