Hi,
Please find below mentioned job description and revert me back with your updated resume and below mentioned details if interested on pramesh@biorev.us
Job Details:
Role/ Job Title | Tivoli Service Request Management (TSRM) |
| Location | Boston, MA |
| Duration | 6+ Months |
| | |
| Rate | Market |
| Required Skills: |
The Tivoli Service Request Management (TSRM) / IBM SmartCloud Control Desk Asset Administrator will act as a technical administrator for the Information Technology Divisions installation of the IBM TSRM Service Desk, branded as COMiT within ITD, to support ITIL processes across the Commonwealth of Massachusetts. The incumbent is responsible for the configuration and administration of this WebSphere based application. In addition, the incumbent will exercise independent judgment in interpretation and/or development of new guidelines and procedures.
Working knowledge of ITIL and the implementation of ITIL Processes with Service Desk and Change Management procedures.
Configure TSRM / IBM SmartCloud Control Desk where necessary to improve business objectives including Configuration Items, Software Licensing and discovery reconciliation.
Engage vendors on support tickets and enhancement requests.
Participate in design walk-throughs for review and sign off.
Collaborate with stake-holders to conduct and demonstrate proof-of-concepts for new products and architectures.
Support TSRM to ensure system availability, performance and recovery objectives are consistently met.
Responsible to stay engaged with multiple projects and provide architectural/design oversight for IT consolidation projects.
The incumbent must be technically competent in the support of three-tiered architectures, as well as be able to gather and analyze data through interview, observation, design workshops and independent research.
The incumbent must possess strong knowledge of computer, system and network protocols and architectures, especially in large heterogeneous, client server environments. Strong knowledge of and/or experience with Internet and Intranet Web-based architecture and services. Qualifications:
Strong interpersonal and communications skills, with the ability to effectively communicate with both technical and non-technical audiences at various levels within the organization
Demonstrated proficiency with development and configuration of IBM Tivoli (Maximo) product line including IBM Tivoli Service Request Manager (TSRM) or IBM SmartCloud Control Desk products
Demonstrated experience implementing IBM Tivoli (Maximo) or 3+ year current experience within IBM Service Management Solutions
Demonstrated knowledge of Asset Management, Configuration Items and Change Management within Asset Life Cycle administration
Demonstrated knowledge of Data Center Hardware including Chassis, Blades, Servers, Circuits, Computers, etc.
Experience utilizing Tivoli Asset Management for IT (TAMIT) preferred
Experience with Integration Composer and Maximo Integration Framework preferred
Experience with Data migrations and integrations with external systems
Experience with supporting WebSphere on Windows preferred
Knowledge of J2EE Application Standards preferred
Knowledge of Service Oriented Architecture (SOA) Standards preferred |
| | |
SKILL MATRIX:
| Skill Used | Number of years of experience | Lastly Used |
| IBM Tivoli (Maximo) | | |
| IBM Service Management / Asset Management | | |
| IBM Tivoli Service Request Manager (TSRM) or IBM SmartCloud | | |
| | | |
Kindly send me your Hot list of consultants so that we may work together for any other requirement too..
If you are interested in the above position, please send me your updated resume and answers to the below mentioned details.
Requirement ID | |
| Consultant Name(as per passport) | |
| Work Authorization | |
| Last 4 digits of SSN | |
| Contact No. (Mobile No.) | |
| Email ID | |
| Available for webcam interview (Yes/No) | |
| Webcam ID (Skype, yahoo, gtalk) | |
| Rate | |
| Location | |
| Availability | |
| Degree-Bachelors /Masters(which degree) | |
| Majors in academics | |
| Year of Graduation | |
| DOB-month and year | |
| Best time for interview-Time Slots (provide 2 time slots) | |
Also feel free to share this position with your friends & contacts further. I would be glad to assist them for a new job opportunity with our client positions.
In case of any queries, please feel free to call me on my direct # (972) 514-3046 or write me back.
Pramesh Shah
Senior Recruiter
Biorev LLC
Direct : (972) 514-3046
Email : pramesh@biorev.us
LinkedIn: www.linkedin.com/in/prameshshah88
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