*** New Req *** Need Tivoli Service Request Management (TSRM) Consultant in Boston, MA

Hi ,

 

This is Pramesh with Biorev LLC .

 

Hope you are doing good.

 

Job Details:

 

Role/ Job Title	Tivoli Service Request Management (TSRM)
Location	Boston, MA
Duration	6+ Months
Rate	Market
Required Skills:	The Tivoli Service Request Management (TSRM) / IBM SmartCloud Control Desk Asset Administrator will act as a technical administrator for the Information Technology Divisions installation of the IBM TSRM Service Desk, branded as COMiT within ITD, to support ITIL processes across the Commonwealth of Massachusetts. The incumbent is responsible for the configuration and administration of this WebSphere based application. In addition, the incumbent will exercise independent judgment in interpretation and/or development of new guidelines and procedures.  Working knowledge of ITIL and the implementation of ITIL Processes with Service Desk and Change Management procedures.  Configure TSRM / IBM SmartCloud Control Desk where necessary to improve business objectives including Configuration Items, Software Licensing and discovery reconciliation.  Engage vendors on support tickets and enhancement requests.  Participate in design walk-throughs for review and sign off.  Collaborate with stake-holders to conduct and demonstrate proof-of-concepts for new products and architectures.  Support TSRM to ensure system availability, performance and recovery objectives are consistently met.  Responsible to stay engaged with multiple projects and provide architectural/design oversight for IT consolidation projects.  The incumbent must be technically competent in the support of three-tiered architectures, as well as be able to gather and analyze data through interview, observation, design workshops and independent research.  The incumbent must possess strong knowledge of computer, system and network protocols and architectures, especially in large heterogeneous, client server environments. Strong knowledge of and/or experience with Internet and Intranet Web-based architecture and services.      Qualifications:  Strong interpersonal and communications skills, with the ability to effectively communicate with both technical and non-technical audiences at various levels within the organization  Demonstrated proficiency with development and configuration of IBM Tivoli (Maximo) product line including IBM Tivoli Service Request Manager (TSRM) or IBM SmartCloud Control Desk products  Demonstrated experience implementing IBM Tivoli (Maximo) or 3+ year current experience within IBM Service Management Solutions  Demonstrated knowledge of Asset Management, Configuration Items and Change Management within Asset Life Cycle administration  Demonstrated knowledge of Data Center Hardware including Chassis, Blades, Servers, Circuits, Computers, etc.  Experience utilizing Tivoli Asset Management for IT (TAMIT) preferred  Experience with Integration Composer and Maximo Integration Framework preferred  Experience with Data migrations and integrations with external systems  Experience with supporting WebSphere on Windows preferred  Knowledge of J2EE Application Standards preferred  Knowledge of Service Oriented Architecture (SOA) Standards preferred

 

SKILL MATRIX:

 

Skill Used	Number of years of experience	Lastly Used
IBM Tivoli (Maximo)
IBM Service Management / Asset Management
IBM Tivoli Service Request Manager (TSRM) or IBM SmartCloud

 

Kindly send me your Hot list of consultants so that we may work together for any other requirement too..

 

If you are interested in the above position, please send me your updated resume and answers to the below mentioned details.

 

Requirement ID
Consultant Name(as per passport)
Work Authorization
Last 4 digits of SSN
Contact No. (Mobile No.)
Email ID
Available for webcam interview (Yes/No)
Webcam ID (Skype, yahoo, gtalk)
Rate
Location
Availability
Degree-Bachelors /Masters(which degree)
Majors in academics
Year of Graduation
DOB-month and year
Best time for interview-Time Slots (provide 2 time slots)

 

Also feel free to share this position with your friends & contacts further. I would be glad to assist them for a new job opportunity with our client positions. 

 

In case of any queries, please feel free to call me on my direct # (972) 514-3046 or write me back.

 

Pramesh Shah

Senior Recruiter
Biorev LLC
Direct   : (972) 514-3046
Email    : pramesh@biorev.us
LinkedIn: www.linkedin.com/in/prameshshah88

 

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